General Terms and Conditions SIGNUM FAIR JEWELS

 

1. terms of delivery, exchange and return

Your order will be processed immediately. The jewelry is handmade for you in our studio, which requires a delivery time of about 2 to 3 weeks. All orders are checked immediately and delivery availability is confirmed to you personally. If your order is already in stock in the desired version, it will of course be dispatched immediately.

Delivery within Switzerland:

We do not charge shipping costs for deliveries within Switzerland and Liechtenstein. Delivery is made by post directly to the desired delivery address.

For deliveries outside Switzerland, please contact us by telephone.

Purchase without risk:

You have 8 days to check our delivered jewelry at your leisure.

If something does not fit or is not to your liking, simply send it back to us by registered mail in the original packaging together with the invoice. Returns in packaging other than our original packaging are excluded from exchange and will not be accepted, as improperly packaged jewelry is often damaged in transit. Only personalized custom-made products and engraved items are excluded from returns. You will receive a receipt from the post office when you hand in your parcel. Please keep this as proof for insurance claims.
Repairs in the event of damage on your part or the removal of traces of wear, etc. will be invoiced to you.

 

2. terms of payment

Terms of payment: Bank transfer to Signum Fair Jewels postal account, by Pay Pal or cash payment in the studio.

Advance payment: For custom-made products and larger purchase amounts, we will contact you and agree an advance payment with you.

Default of payment: In the event of late payment, we will charge you corresponding reminder fees to partially cover our costs – 1st reminder CHF 10, 2nd reminder CHF 25. After the second unsuccessful reminder, we will pass on the total of the invoice and reminder fees to third parties for the purpose of debt collection. The debt collection service provider is entitled to charge the debtor for the costs incurred, currently around CHF 150.

Retention of title:
The jewelry remains our property until the goods have been paid for in full.

 

3. data protection

What customer information is stored and how is it used?

We store your address and e-mail address for order processing. We reserve the right to use this data to verify postal accuracy and for credit checks. We also use the address data to send out our newsletter, which is published six times a year. You can remove yourself from the list at any time by notifying us by e-mail at info@signumfairjewels.ch or by telephone on 076 558 41 32. Your data will never be passed on to third parties by Signum Fair Jewels. This does not include the forwarding of data to our debt collection service provider in the event of late payment.

4. guarantee on the workmanship

Signum Fair Jewels wishes to have absolutely satisfied customers and we feel obliged to take special care to ensure that you have a reliable and trouble-free purchase. You receive a 1-year guarantee on the workmanship of Signum jewelry. Of course, loss, damage due to improper use and natural wear and tear are excluded. Please keep the invoice as it serves as proof of warranty.

 

5. prices

All prices published on the website are charged in exactly the same way and are in Swiss francs (CHF), including VAT of 7.7 %.

Errors and announced price changes are reserved.